Refund Policy
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1. 30-day money-back guarantee
Wangfluence OÜ offers a 30-day money-back guarantee for CreatorFlow. If you are not satisfied, you can request a full refund within 30 days of the payment date. This applies to initial subscription payments and renewals, including weekly, monthly and annual plans. No usage restriction or explanation is required.
The 7-day free trial is not a payment. The refund period starts when a payment is actually collected. Your statutory consumer rights, including any applicable withdrawal rights and remedies for defective services, are not limited by this policy.
2. How to request a refund
Visit paddle.net to contact Paddle, our Merchant of Record, and request a refund. Include the purchase email address and order or transaction reference so the payment can be located. You may also email wangyilin_hi@qq.com and we will help refer your request to Paddle. Never send passwords or full card details.
Paddle processes refunds under its Buyer Terms and Refund Policy. The return of funds follows Paddle's process and your payment provider's processing time; a request does not mean the funds will appear immediately.
3. Cancellation and access
Cancelling a subscription stops future renewals but does not automatically request a refund for a payment already collected. Request the refund separately through Paddle. Without a refund, cancellation preserves access through the end of the current trial or paid period.
When a payment is refunded, access associated with that payment may end. Cancelling or refunding does not by itself erase locally stored workspace records. Contact us for account deletion and remove browser data on your own device if you also wish to delete local copies.